Returns
Return Policy: A clear and efficient service
At Secrets de Bikers , we want every purchase to be a satisfying experience . If a product doesn't suit you, we have a simple and secure return policy in place.
Return conditions
- Returns are accepted within 14 days of receipt.
- The item must be new, unused and in its original packaging .
- Personalized items are not eligible for returns, exchanges, or refunds.
Advice
- Remember to protect the product well so that it is not damaged during transport.
- Choose a shipment with a tracking number.
- Take a photo of the product before sending (in case of dispute with the carrier).
How to make a return?
- Contact us via the online form or by email at contact@secretsdebikers.fr to report your request.
- Follow the instructions to return your product. We will email you a detailed document of your order, on which you can specify the reason for the return.
- Once received, we will proceed with the exchange or refund according to your choice.
We are here to ensure you have a peaceful and worry-free experience .